Frequently Asked Questions
Everything you need to know about our exquisite collections and services.
How do I ensure the jewelry I purchase is authentic?
Every piece at Ashok Jewellers is crafted with precision and comes with an official hallmark or certificate of authenticity, ensuring the purity of metals and the quality of gemstones.
What are your shipping times and costs?
We offer free standard shipping on all orders over $500. Orders are typically processed within 2-3 business days and delivered within 5-7 business days via secure, insured couriers.
Do you offer customization for engagement rings?
Yes, we specialize in bespoke designs. You can consult with our master craftsmen to create a unique piece by selecting your preferred metal, stone cut, and setting.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy for all unworn items in their original packaging. Please note that custom-made or engraved pieces are final sale.
How should I care for my jewelry to maintain its shine?
We recommend cleaning your jewelry with a soft cloth and mild soapy water. Avoid contact with harsh chemicals, perfumes, or hairsprays, and store each piece in its provided pouch to prevent scratches.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for eligible purchases.